Emergency Notification System

Figensoft prioritizes employee safety during disasters or hazardous situations. The safety status of employees is quickly determined through automated messaging and IVR systems, enabling seamless communication. With the management panel, the process is monitored and reported in real time. This solution provided by Figensoft enables effective communication with employees during crises and ensures top-level safety management.

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Access Without App
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Smart Messaging
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Instant Reporting
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Answering Without Credits
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Structure and Functioning of the Emergency Response Collection System

  • 1 SMS Notification
    • The company sends SMS messages to employees in the directory during natural disasters such as earthquakes or floods, or in extraordinary emergency situations.
    • The message content is determined by the company, and the initial SMS is sent by the company.
    • An SMS will be sent that the person can reply to.
    • The message requests a response from employees using numbered options or a keyword.
    • Example responses: “1 - I'm fine”, “2 - I need help”, or they can write their current status.
  • 2 Evaluation of Responses
    • The system reads the incoming response, e.g., “1” or “I'm fine”.
    • Employees who respond are reported.
    • Those who do not respond are listed separately.

IVR Call Process

  • 1 IVR Call to Non-Respondents
    • If there is no SMS response within 5 minutes, an automatic IVR call is initiated.
    • The IVR system asks the employee about their status and requests a key press: e.g., Press 1 for 'I'm fine'.
    • If a key is pressed, the system recognizes the answer and lists the person as “safe”.
  • 2 Voice Response Alternative
    • If no key press is made, the system offers the option to leave a voice message at the end.
    • The person’s voice message is recorded and can be listened to by managers.
    • Those who leave a voice response are reported separately.
  • 3 Automatic Redial
    • If the IVR is not answered, a second call is made after 5 minutes.
    • The process proceeds in the same way.
    • If there is no response to the second call either, the person is marked as “unreachable”.
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Emergency Management Panel and Reporting

This system offered by Figensoft not only ensures rapid communication during disasters and emergencies but also allows detailed and effective tracking of processes.

  • Respondents and non-respondents are listed in detail.
  • Status summaries can be viewed in the Reports tab.
  • The company can manually resend SMS or initiate an IVR call.
  • Reports can be automatically sent via e-mail to designated individuals.

Benefits of the Emergency Response Collection System

The solution offered by Figensoft enables rapid communication and timely intervention during disasters and emergencies. With the flexibility of receiving both voice and text responses, the system helps instantly determine the status of employees. Thanks to the user-friendly management panel, all processes can be managed easily, and with systematic reporting and logging features, processes can be monitored transparently. Additionally, the model allows SMS delivery even if the employee does not have an active SMS package. The SMS sending cost is charged to the company.

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