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Emergency Notification System

Figensoft prioritizes employee safety during disasters or hazardous situations. The safety status of employees is quickly determined through automated messaging and IVR systems, enabling seamless communication. With the management panel, the process is monitored and reported in real time. This solution provided by Figensoft enables effective communication with employees during crises and ensures top-level safety management.

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Structure and Functioning of the Emergency Response Collection System

1 SMS Notification
- The company sends SMS messages to employees in the directory during natural disasters such as earthquakes or floods, or in extraordinary emergency situations.
- The message content is determined by the company, and the initial SMS is sent by the company.
- An SMS will be sent that the person can reply to.
- The message requests a response from employees using numbered options or a keyword.
- Example responses: “1 - I'm fine”, “2 - I need help”, or they can write their current status.
2 Evaluation of Responses
- The system reads the incoming response, e.g., “1” or “I'm fine”.
- Employees who respond are reported.
- Those who do not respond are listed separately.

IVR Call Process

1 IVR Call to Non-Respondents
- If there is no SMS response within 5 minutes, an automatic IVR call is initiated.
- The IVR system asks the employee about their status and requests a key press: e.g., Press 1 for 'I'm fine'.
- If a key is pressed, the system recognizes the answer and lists the person as “safe”.
2 Voice Response Alternative
- If no key press is made, the system offers the option to leave a voice message at the end.
- The person’s voice message is recorded and can be listened to by managers.
- Those who leave a voice response are reported separately.
3 Automatic Redial
- If the IVR is not answered, a second call is made after 5 minutes.
- The process proceeds in the same way.
- If there is no response to the second call either, the person is marked as “unreachable”.

How to Use Emergency Management and in Which Situations?

The disaster and emergency information system is not a one-size-fits-all tool. Its strength lies in its ability to instantly adapt to different crisis scenarios and provide a tailored communication strategy for each situation. Here are some practical examples of how the system saves lives in various scenarios:

Earthquake and Tsunami Risk

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Scenario: During an earthquake, when communication infrastructure is overwhelmed, the greatest need is to receive fast and accurate information from the field. Our system steps in at this critical moment.

Application: An automated voice message (IVR) or SMS is sent within seconds to all citizens or personnel in the affected area, conducting a 'digital roll call'.

Result: Incoming 'EMERGENCY HELP' responses are instantly marked on the map, allowing search and rescue teams to be directed straight to the location of those in need.

Industrial Accidents and Fires (Factory, Industrial Zone, Facility)

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Figensoft

[Municipality Name]: A 6.8 magnitude earthquake has occurred in our region. Are you safe? Reply 1 for YES, 2 for EMERGENCY HELP. Please keep phone lines clear.

Benefits of the Emergency Response Collection System

The solution offered by Figensoft enables rapid communication and timely intervention during disasters and emergencies. With the flexibility of receiving both voice and text responses, the system helps instantly determine the status of employees. Thanks to the user-friendly management panel, all processes can be managed easily, and with systematic reporting and logging features, processes can be monitored transparently. Additionally, the model allows SMS delivery even if the employee does not have an active SMS package. The SMS sending cost is charged to the company.

Collect Accurate Data from the Field: Prevent misinformation by receiving reliable and real-time data directly from those affected by the crisis.
Ensure Effective Resource Management: Direct your emergency response teams and limited resources to the areas where they are most needed based on incoming responses, increasing efficiency.
Build Public Trust: Instead of making one-way announcements, asking people 'Are you okay?' makes them feel heard and valued, creating a bond of trust during a crisis.
Enable Future-Oriented Analysis: Use all collected data for post-crisis reporting and to improve your future emergency action plans.

acil durum yanıt toplama sisteminin faydaları

EmergencyFaq*

How exactly does the 'response collection' feature work and what kind of feedback can we receive?

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Our response collection feature goes beyond a one-way announcement, allowing you to gather valuable data from the field during a crisis. For example; 'Are you safe? Press 1 for Yes, press 2 for No' in the form of an interactive SMS or voice message (IVR) can be sent. The responses entered by citizens or personnel are instantly displayed on your management panel. This way, you can see who is safe and who needs help with visualized reports on the map and direct your intervention teams in the most accurate way.

Is the notification sent only via SMS? How do you reach people who are illiterate or have no internet access during a disaster?

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In a disaster situation, when the system is needed the most, what guarantees are there that it will operate without interruption?

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How quickly can this system be activated and put into use during an emergency?

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Is this system only suitable for municipalities, or can private companies and smaller organizations also use it?

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