SMS Solutions for Technical Services
In technical service management, the primary factor reducing efficiency is often not the repair process itself, but the heavy call traffic generated by customers who want to track the process. Repetitive questions such as "What is the current status of my device?", "Has the expected part arrived?" or "When will delivery be made?" disrupt the technical team's concentration and slow down workflow. Figensoft Technical Service SMS solutions are designed to automate this communication burden and provide your customers with transparent, real-time updates throughout the entire process, delivering a professional experience.
Stay Connected with Your Customers at Every Step of the Service Process
In technical service operations, the key to customer satisfaction is trust and transparency. Your customers want to track the status of the devices they entrust to your service at any time. Figensoft infrastructure digitalizes the entire process from device intake to delivery, enabling you to inform customers instantly. The process begins with a welcome message containing the "Service Record Number" sent as soon as the service ticket is created and continues professionally with price approval notifications after fault detection.
Messages such as "Your device repair has been completed and is ready for pickup" sent during spare part waiting periods or after repair completion completely eliminate curiosity-driven call traffic. This improves customer experience while allowing your front desk staff to focus on operational tasks instead of answering repetitive phone calls. Additionally, you can activate your existing customer portfolio and create additional revenue opportunities by setting up automatic reminders for products whose warranty is about to expire or by organizing seasonal maintenance campaigns (boilers, air conditioners, etc.).
Seamless Integration with Your Existing Software
Today, most technical services manage their operational processes through CRM systems or industry-specific service tracking programs. Thanks to its powerful API infrastructure, Figensoft integrates seamlessly with the software you already use. This integration completely eliminates the need to send SMS messages manually one by one. The moment your technician updates the service status to "Completed" on their screen, our system automatically activates in the background and sends the predefined notification message to the relevant customer.
The automation process not only increases speed but also minimizes the risk of human error. Issues such as sending messages to the wrong number or forgetting to inform customers due to workload become a thing of the past thanks to software integration. Whether you use custom-developed software or popular service management programs on the market, Figensoft’s flexible architecture adapts perfectly to your workflows and establishes a seamless communication network.
Build Corporate Trust and Reputation with Branded SMS
In the technical service industry, reliability is just as important as service quality. Your customers should receive critical notifications about their devices not from an ordinary mobile number (05XX...), but directly under your corporate brand name (e.g., FIGENTEK). Figensoft’s Branded SMS (Sender ID) service allows your company name to appear in the sender field of your messages.
This feature prevents your messages from being perceived as spam or unnecessary, while maximizing open rates. Customers are confident that the notification comes directly from their authorized service provider and trust the content. Additionally, you can monitor the delivery status of sent messages in real time through detailed reports available on the panel. By identifying undelivered or incorrect numbers and removing them from your list, you can optimize your communication budget and proactively manage potential issues.
Briefly describe your needs, and we'll get back to you as soon as possible with personalized pricing and details.
