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Transactional (Informative) SMS

Transactional SMS are automated informational messages triggered by an action or transaction performed by a user, personalized and without any marketing intent. Unlike marketing SMS, these messages are used to deliver critical information the user expects and needs (debt details, order status, appointment reminders, etc.). This directly improves the customer experience and builds trust.

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Enhance Customer Experience and Trust with Transactional SMS

The quality of your relationship with your customers depends on how transparent, fast, and accurate your communication is. Figensoft’s Transactional SMS service builds a seamless and trust-based bridge between your business and your customers. It’s not just about sending a message – every interaction strengthens your brand value and customer loyalty.

  • Instant Communication, Instant Satisfaction: When your customers perform an action (order, password reset, etc.), they expect instant feedback. Automatically delivered confirmation and notification messages within seconds eliminate waiting time, remove uncertainty, and create a positive experience.
  • Build Trust Through Proactive Notifications: Send your customer their shipment tracking details before they ask ‘Where is my package?’. Remind them of their appointment the day before. This proactive approach makes your customer feel valued and significantly increases their trust in your brand.
  • High Visibility for Critical Information: Say goodbye to important information getting lost in inboxes or ending up in spam folders. SMS is a channel that almost all users read instantly. This way, you can be sure that critical information such as one-time passwords and transaction confirmations reaches the recipient.
  • Secure Communication with Brand Identity: Send your messages with your company’s custom-registered sender name (Originator). Your customers instantly recognize who the message is from, feel secure, and are protected from fraud or security concerns.

Transactional SMS Use Cases for Operational Efficiency

Eliminate the time and cost spent on manual notifications. Transactional SMS integrates into your workflows to automate many processes, minimize human error, and allow your team to focus on more important tasks.

E-commerce & Retail
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Reduce customer support requests.

Order Confirmation: 'Your order has been successfully received.'

Payment Notification: 'Your payment has been confirmed.'

Shipment Tracking: 'Your order has been shipped. Tracking No: XXXXX'

Finance & Banking
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Healthcare & Service Sector
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Healthcare & Service Sector
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Figensoft
'Your order has been successfully received.'

Easy Setup and Automation in 3 Steps

Forget about complex processes and long integration periods. Figensoft’s powerful infrastructure makes automating your critical notifications surprisingly simple. Step into the automation world that will carry your business into the future in just three steps.

  • 1 Integrate

      Quickly connect your existing software, website, or mobile app to the Figensoft platform with our developer-friendly and flexible solutions. Our technical team is ready to assist you at every stage of the process. Our goal is to provide you with the highest efficiency with minimal effort.

  • 2 Trigger

      Once integration is complete, certain user actions in your system will automatically trigger an SMS notification. When a customer forgets their password, places a new order, or their appointment time approaches, your system sends a signal to Figensoft without the need for human intervention.

  • 3 Deliver and Report

      Figensoft securely delivers the triggered message to the recipient within seconds. Then, through our user-friendly panel, you can instantly track the delivery status of each message and access valuable data for your operational decisions. Measuring success and improving processes has never been easier.

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Frequently Asked Questions About Transactional (Informative) SMS

What is the main difference between Transactional SMS and Bulk (Marketing) SMS?

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The main difference lies in purpose and trigger. Transactional SMS is triggered by an action performed by a user, such as a password reset or order placement, and is personalized and informative. Bulk SMS is generally sent to a group for marketing purposes, such as campaigns or announcements.

Is IYS (Message Management System) permission required for informational messages (password, order, etc.)?

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How can I track whether the messages are delivered?

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Can I send SMS with my own brand name (Sender ID)?

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