Emergency Information System
Figensoft enables your brand to engage with its target audience through the most popular communication channel. With the WhatsApp Business API, which boasts higher read rates than SMS, you can instantly deliver your campaigns, announcements, and informational messages. Enhance your messages with rich media content such as images, videos, and PDFs, without being limited by text boundaries. Through the Figensoft admin panel, you can personalize your deliveries, track delivery and read receipts in real-time, and optimize your marketing strategies based on data. Maximize your customer engagement with this reliable, scalable, and GDPR-compliant solution.
Structure and Operation of the Emergency Response Gathering System
The company sends SMS messages to employees in its directory in case of natural disasters such as earthquakes and floods, or in extraordinary emergency situations.The message content is determined by the company, and the first SMS message is sent by the company.The message asks employees to respond using numbered options or a keyword.Example answer: They can respond with "1 - I'm fine" or "2 - I need help," or they can simply write about their current situation.
The system reads the incoming response, e.g., “1” or “I’m fine”.Employees who respond are reported.Those who do not respond are listed separately.
If no response is received to the sent SMS within 5 minutes, an automated IVR call will be initiated.The VR system asks the employee about their condition and requests a key press: e.g., Press 1 for "I'm fine".If a keystroke is made, the system detects the response and lists the person as "good".
If no keystrokes are made, the system will eventually offer the option to stop recording the voice message.The person's speech is recorded and can then be listened to by managers.Those who leave voice responses are reported separately.
If there is no response to the IVR call, a second call will be made after 5 minutes.The process works the same way.If there is no response to the second attempt, it will be added to the "unreachable" list.
Afet ve acil durum bilgilendirme sistemi, tek bir kalıba sığan bir araç değildir. Gücü, farklı kriz senaryolarına anında uyum sağlama ve her duruma özel bir iletişim stratejisi sunma yeteneğinden gelir. İşte sistemin farklı senaryolarda nasıl hayat kurtardığına dair bazı pratik uygulamalar:
Benefits of an Emergency Response Collection System
Figensoft's solution provides rapid communication and timely response capabilities during disasters and emergencies. The system helps instantly assess the status of employees with its flexibility in receiving both voice and written responses. All processes are easily managed through a user-friendly administration panel, while systematic reporting and record-keeping features allow for transparent monitoring. Furthermore, a model is offered that allows SMS messages to be sent even if the employee does not have an SMS package. The cost of sending SMS messages is covered by the company.
You Collect Accurate Data from the Field: By preventing misinformation, you obtain reliable and real-time information directly from those affected by the crisis.
You implement effective resource management: By directing your emergency response teams and limited resources to the areas where they are most needed based on incoming responses, you increase efficiency.
You Build Social Trust: Instead of making one-way announcements, by asking the public 'Are you okay?', you make them feel listened to and cared for, establishing a bond of trust during a crisis.
You conduct forward-looking analysis: You use all collected data for post-crisis reporting and to improve your future emergency action plans.
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